justogelPrivacy Policy
This page describes what we collect when you use justogel and how we keep that data protected. We take your privacy seriously—we do not sell your personal information to marketers, and we use data only for the purposes outlined here: account management, payment processing, regulatory compliance, and customer support.
Our justogel privacy practices reflect our commitment to transparency. We explain what data we collect during registration and gameplay, where that data is stored, who has access to it, and how long we retain it. We describe the third-party processors who help us deliver our service—payment providers, identity-verification services, and support platforms.
If you have questions about our privacy practices or wish to exercise your data rights on justogel, contact our support team through your account dashboard. We respond to data-access requests and deletion requests according to applicable law.
What data we collect on justogel
We at justogel collect data at several points in your user journey: during registration, identity verification, deposits and withdrawals, and gameplay activity.
During registration, we collect your email address, phone number, residential city (e.g., Jakarta, Surabaya, Bandung, Medan, Semarang, Yogyakarta), and your chosen password. We use this information to create your account and verify your email address through a confirmation link.
During identity verification, we collect scans or photographs of your government-issued ID and proof of residential address. We store these documents securely and use them only to confirm your identity and prevent duplicate accounts on justogel. We retain these documents for the duration of your account and for a retention period afterward to comply with regulatory requirements.
During deposits and withdrawals, we collect transaction metadata—the payment method you selected (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), the amount transferred, the date and time, and our internal transaction ID. We use this information to process your payment, reconcile accounts, and investigate disputes.
During gameplay, we log your engagement activity—which game category you accessed, the date and time, the round outcome, and your balance change. We use this data to calculate your account balance accurately, provide transaction history, and comply with game-outcome record-keeping requirements.
How we use your data on justogel
We use your data for five primary purposes: account creation and management, payment processing, regulatory compliance, customer support, and platform improvement.
For account management, we use your email and phone number to send account-related notifications (password resets, security alerts, transaction confirmations). We use your identity documents to verify you are the account holder and to prevent account takeover.
For payment processing, we share your payment information with our payment processors and banks. When you deposit via mobile banking or local payment virtual account, we transmit your transaction data to the payment provider to complete the transfer. We do not store your full payment-card details—payment processors handle that securely.
For regulatory compliance, we retain your identity documents and transaction history to comply with regional anti-money-laundering regulations and gaming licensing requirements. We may be required to disclose this information to government authorities if legally compelled.
For customer support, we use your account data to investigate disputes, troubleshoot technical issues, and respond to your inquiries. Our support team accesses your transaction history and gameplay logs to help resolve problems.
For platform improvement, we use aggregated, non-identifying data to understand how users interact with justogel, which game categories are popular, and where technical issues occur. We do not use individual profiles for marketing or third-party sale.
Where your data is stored on justogel
We store justogel user data on secure servers located in multiple regions. Our primary data centers are located outside Indonesia—in Southeast Asia and globally. This geographic distribution helps us ensure redundancy and disaster recovery, but it means your data may be processed outside your home jurisdiction.
Our servers are protected by industry-standard encryption, firewalls, and access controls. Only authorized justogel employees and contractors have access to user data—they are bound by confidentiality agreements. We do not grant access to our data to third parties except where necessary for payment processing, identity verification, or legal compliance.
We implement data minimization—we collect only the information necessary to operate justogel. We do not retain data longer than needed. Account documents are retained for the duration of your account and for a compliance retention period. Transaction history is retained for the duration of your account and for audit purposes. If you close your account, we retain only the data required by law; we delete the rest.
Third parties and data sharing on justogel
We work with third-party processors to deliver our justogel service. These processors include payment providers (who process online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank virtual-account transfers), identity-verification services (who confirm your government ID), customer-support platforms (who help us respond to your inquiries), and analytics services (who help us understand site usage).
We do not share your personal data with these third parties except to the extent necessary for them to provide their service. Each third-party processor is contractually obligated to protect your data and use it only for the purpose we specify. We do not authorize third parties to use your data for marketing, secondary analysis, or any purpose beyond the scope of their service to justogel.
We do not sell or lease your data to data brokers, marketers, or advertisers. We do not share your data with social-media platforms for retargeting. The only exception is where we are legally compelled—if a government authority issues a valid legal order requiring us to disclose your data, we comply and disclose only the minimum information required by the order.
Cookies and tracking on justogel
We use cookies on justogel for two purposes: session management and security. Session cookies keep you logged in as you browse our platform—they expire when you close your browser. Security cookies help us prevent unauthorized account access by detecting suspicious login patterns.
We do not use cookies for behavioral tracking or advertising. We do not sell cookie data to advertisers. We do not place third-party cookies that follow you across the web. If you disable cookies in your browser, you may be unable to log into justogel or maintain your session.
We use local storage (a browser feature similar to cookies) to remember your language preference and interface settings. You can clear local storage through your browser settings, and justogel will function normally—you will simply need to set your preferences again.
Your rights regarding data on justogel
You have several rights regarding your data on justogel. You have the right to access—you can request a copy of all data we hold about you. We provide this data in a machine-readable format within standard business-day windows. You have the right to correct—if any information in your justogel account is inaccurate, you can update it through your account settings or contact our support team.
You have the right to deletion—you can request that we delete your account and associated data. We delete your account information within a retention period required by law; some data (transaction records, identity documents) may be retained for regulatory compliance even after your account closes.
You have the right to data portability—you can request a copy of your data in a standard format suitable for transfer to another service. You have the right to opt out of optional data collection—any data we collect beyond what is necessary for account management and payment processing is optional, and you can decline to provide it.
To exercise any of these rights, contact our support team through your justogel account dashboard. We respond to rights requests within standard legal timeframes (typically 30 days). If you believe we have handled your data improperly, you have the right to lodge a complaint with the regulatory authority in your jurisdiction.
Our justogel data retention schedule
We retain data on justogel according to the following schedule:
- Account registration data (email, phone, password): Duration of account + 12 months after closure
- Identity documents (ID scan, address proof): Duration of account + 7 years (anti-money-laundering compliance)
- Transaction records (deposit, withdrawal, game activity): Duration of account + 7 years
- Support tickets and correspondence: 3 years after closure or resolution
- Cookies and session data: Automatically deleted when you log out or after 30 days of inactivity
Our commitment to data security on justogel
We encrypt all data transmitted between your device and our justogel servers using TLS (Transport Layer Security) protocol. We encrypt sensitive data stored on our servers at rest. We implement access controls—only authorized personnel can access user data, and they do so only when necessary for their role.
We conduct regular security audits and penetration testing to identify vulnerabilities. We maintain an incident-response plan—if a security breach occurs on justogel, we investigate immediately, notify affected users, and take corrective action.
We do not guarantee absolute security—no online platform is perfectly secure. However, we maintain security practices consistent with industry standards. You are responsible for protecting your justogel password—if your account is compromised due to your password being disclosed, we are not liable for unauthorized activity.
Contact us about privacy on justogel
If you have questions about our privacy practices, wish to exercise your data rights, or believe we have mishandled your data on justogel, contact our support team through your account dashboard. We respond to privacy inquiries within standard business-day windows.
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We notify users of material changes via email or account-dashboard alerts. Your continued use of justogel following a policy change constitutes acceptance of the updated policy.